TECHNICAL SUPPORT
Welcome to Support!
To help you more efficiently, please have your product’s article number and, if applicable, your case number ready.
- The 7-digit article number can be found on the product label.
- To perform easier troubleshooting on your product, we kindly ask you to have it nearby.
- Ensure that the latest software is always installed in your HERU unit.
If you are a private customer with questions regarding installation, issues, or product claims, we recommend that you first contact the retailer or supplier from whom you purchased the product.
You can find your nearest service partner here: Service Partners (opens in a new window)
For non-urgent matters, feel free to email your inquiry to support.se@ostberg.com
Opening hours
Monday – Thursday: 07:30 – 16:30
Friday: 07:30 – 15:30
Closed for lunch: 11:45 – 13:00
SWEDEN
Tel: +46 226-860 09
support.se@ostberg.com
EXPORT
Tel: +46 226-860 22
support.eu@ostberg.com
Support Network
